10 Key Client Retention Metrics and Their Calculations
by CommenceCRM
Client retention is crucial, especially for B2B businesses. However, developing a solid customer retention tactic is not a top priority for marketers; and consumer success groups are nearly impossible to be compensated for effectively upselling in the relatively similar way that a salesman is rewarded for closing a new business. According to studies, growing businesses emphasize customer success more than stagnant ones, and raising retention by 5% boosts revenues by 25 to 95 percent. They believe that their product and cost are enough to satisfy customers, even though research shows that consumer experience will outperform these factors by 2020….
CRM Solution to the Challenge of Customer Retention
by CommenceCRM
Most people would think that signing up new customers would be the biggest challenge for CRM solution providers. With several hundred vendors in the space the CRM sector is one…
7 Strategies for Successful Client Relationship Management
by CommenceCRM
According to a Stanford University longitudinal study, more than 70% of relationships end during the first year. Anyone who’s ever spent a significant amount of time in the dating world…
6 Client Retention Strategies And Why CRM Should Be Among Them
by CommenceCRM
Increasing customer loyalty can substantially boost revenue. So what is client retention, and how can it be improved? Customer retention is a strategy for increasing loyal customers to the brand…
Investing Time in Your Business
by Dave Kahle
To grow your business, you must develop the discipline to adhere to certain regular practices. The first of these is investing your time in your business in a methodical, regular and…
CRM Boom or Bust?
by CommenceCRM
Businesses have had different experiences with CRM software. Some have done rather well and realized a significant improvement in how they manage customer relationships while others have struggled and say…
What Differentiates Commence CRM?
by CommenceCRM
So many businesses continue to make the same mistake repeatedly when selecting CRM software. They focus exclusively on who has the most features and functions at the lowest price. They…
Best CRM Software for Registered Broker Dealers
by CommenceCRM
Broker-dealers are financial professionals that deal with talking to clients and their finances. With several tasks on their hands, they need excellent CRM software to navigate the industry and accomplish…
What to Look for in an Insurance CRM Software
by CommenceCRM
Using an insurance customer relationship management (CRM) software as an insurance agent or insurance broker can offer several benefits. The software can provide better data management, increase efficiency, help save…
How well are your salespeople serving your customers?
by Dave Kahle
That’s right. Serving, not selling. I know you are concerned with sales. It’s easy to determine how well your people are selling to your customers. That’s what sales reports are for. But your customers are…
What Are the Best CRM Software for Insurance Agents and Realtors?
by CommenceCRM
CRM software is a great way to manage information and optimize workflow for insurance agents and real estate brokers since it uses relevant data to enhance customer relationships. Compared to…