Commence Support Services
Commence Corporation is highly regarded for the world-class service it provides to customers. Staffed with a highly skilled team of professional engineers and product experts, Commence offers an array of support services beginning with a series of self service programs designed to get you the answers you need quickly.
Our Professional Services team assist customers with their initial implementation, data migration and customization as well as instructional training, consultation and third party system integration. Services are provided directly from the company’s operations in the United States and Europe and from business partners around the globe.
While Commence’s on-boarding and customization packages enable customers to get off to a fast start, a series of self service programs ensure that you get access to the resources you need to realize the maximum value from our products.
These programs will get you the answers to your questions 24/7.
Commence RM Desktop
Commence On Demand CRM
Telephone & Email Support
For those customers who want the comfort of talking directly to our service or engineering staff, telephone support is available during normal business hours. A team of experienced support representatives are available to provide online assistance and ensure that you achieve full adoption and the maximum value from our products and services. Customers can purchase support services for consultation, mentoring and assistance with product utilization, system administration and knowledge transfer.
Support services are only provided for the most current version of Commence products. Customers must have a current annual software maintenance and support plan in effect or be using the product(s) as an annual software subscription service to receive telephone support services.
Commence offers flexible software solutions that can be customized to meet unique business requirements. With two decades of business experience the Commence team is well prepared to assist customers with data migration, online or on-site instructional training, customization and third party system integration.
Data migration from disparate systems
Implementation of best practices for sales execution, marketing and customer service
Instructional training by certified product specialists
Product mentoring for improved business performance
Customization and third party system integration
Online assistance to ensure fast problem resolution