Commence CRM for Business Services
Companies that provide business services whether large or small are dealing with the same business challenges in today’s competitive landscape. They need to Capture, Track, Manage and Share vital customer information in order to improve internal communication and provide best in class service to their customers. And they need to automate everyday tasks so that they can spend more time selling.
Commence CRM is the next generation cloud based CRM solution that does more than simply capture customer data. Commence automates the front end business process that impact how you market, sell and provide service to your customers. A single consolidated database provides authorized users with real time access to a 360 degree customer profile without having to jump from system to system. Having immediate access to information from the office, home or “on the go” has proven to significantly improve employee efficiency, productivity and customer service. Powerful reporting and graphical analytics provide insight to customer activity and business performance enabling you to be proactive in responding to both sales and service inquiries and Commence can be easily tailored to address unique business requirements. This ensures that you are able to efficiently manage every interaction with prospects and customers.
Key Features of Commence CRM:
- Custom Dashboards
- Activity Management
- Notes & History
- Marketing Campaigns
- Ticket Management
- Web Site integration
- Account & Contact Management
- Lead Scoring
- Reminders & Alerts
- Document Library
- E-Mail Integration
- Custom Reporting
- Calendaring
- Opportunity Management
- MS Outlook & Google Sync
- Project Management
- Customer Portal
- Analytics