Month: May 2020

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Why Is CRM One of the Most Powerful Customer Retention Tools

By CommenceCRM / May 4, 2020

Customer retention is a key aspect that all businesses should strive for, and yet not enough understand just how important it is to foster relationships with long-term buyers. Too many business owners don’t think beyond acquiring customers or keeping their existing ones. Unlike acquisition, customer retention is harder to achieve. Converting new customers to loyal consumers requires personalization, smart targeting,…

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