Month: March 2013
Modern Distribution Management has an article and interview video with 3 tips for selecting the “right” CRM vendor: Picking the right tool and the right vendor is the most important first step to effective use of a customer relationship management, or CRM, system, according to Mark Dancer of Channelvation, featured in MDM’s recent episode of Executive Briefing. You have to…
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This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q. If you dropped the ball with a customer, how can you redeem their trust again? A. By “dropped the ball”, you can be referring to two different situations. First, it was…
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While the economy limps along the computer software industry is doing fairly well perhaps due to the continued growth of software as a service. Software as a service (SaaS) allows businesses to begin utilizing a variety of software applications quickly and efficiently. With software as a service there is no hardware to purchase or software to implement. Both hardware and…
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There was a time long ago when contact management products like ACT!, Goldmine and Maximizer provided good value for people looking to manage contacts, their calendar and their activities. But limited functionality, troublesome synchronization of data, and lack of mobile access has now made these products obsolete. The good news is that there is a completely new generation of products…
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Now that the enterprise CRM market has become saturated, CRM solution provider Salesforce.com has set their sights on the small to mid-size market. But they are running into some stiff competition in this sector. Salesforce.com has done an excellent job at building their brand and creating name recognition. How have they done this? With a lot of money and some…
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Commence On-Demand, the popular online CRM software for small to mid-size businesses, is helping customers realize a rapid return on their investment through the use of video training. “We know our customers are busy and may not have the time to schedule formal training sessions” says Flo Viau, a senior member of Commence Corporation’s professional services team, “so we are…
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A best practice for sales people by Dave Kahle, author and leading sales educator. Are you Reactive or Proactive? Today’s selling environment is jammed with an unbelievable array of “things to do.” Left without any mechanism to take control, salespeople can easily default to a way of going about their jobs that is characterized by being extremely busy at all…
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If you are a small to mid-size business looking for CRM software you probably have one business objective in mind and that is to find: (1) a stable and quality company, (2) a top rated product that will meet your requirements and (3) a firm that will provide you with world class customer service. There are a plethora of CRM…
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Joe Stangarone, of mrc’s Cup of Joe Blog, gives some great advice about how to avoid being in a “blame” meeting for a failed IT project or failed software purchase: Have you ever been in a “blame” meeting? It’s one of those meetings called when numbers are down or after a project or purchase failed miserably. As you might guess,…
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Key accounts are different than the ordinary, and require some more sophisticated skills and strategies. A sophisticated CRM system is a must, as is the discipline to use it religiously.
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