Month: January 2015

Customer Service Should Define Your Business

By CommenceCRM / January 26, 2015

Years ago, businesses were simply defined by the quality of their product. Today, increased competition in every industry has leveled the playing field making the customer buying experience and the quality of service they receive the defining factor for your business. Customer expectations have changed dramatically and quality service means more than answering the telephone and responding to e-mails. Many…

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The Five Most Common Mistakes Salespeople Make – Part Two

By Dave Kahle / January 20, 2015

Over the decades that I’ve been involved in sales, I’ve worked with tens of thousands of sales people. Certain negative tendencies — mistakes that sales people make — keep surfacing. Here is number two of my top five. See to what degree you (or your sales force) may be guilty of them. Mistake Number Two: Lack of thoughtfulness The typical…

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Industry Executive Tips for Selecting the Right CRM Solution

By CommenceCRM / January 9, 2015

By Larry Caretsky CEO, Commence Corporation The selection of any software program (including CRM) can be a grueling and frustrating exercise and for good reason. Most businesses do not have people on board who are professional software evaluators, and there are no hard and fast rules that you can follow to ensure you make the right selection. Of course, those…

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4 Key Questions to Ask After a Trade Show

By CommenceCRM / January 5, 2015

If your company goes to trade shows, the pre-show process is probably a well-oiled machine. The staff knows who is going, the proper signage is ready, the handout information is packed, and your team is ready to meet potential new clients. Getting everything together and organized may take some time but it is almost automatic to you at this point.…

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