CEO Corner
Commence CRM’s Customer Engagement Program provides full service CRM management for small businesses that require assistance before, during, and after the sale.
Read More
(Here is what they can do about it) By Larry Caretsky CRM software has a bad rap in the small business community and for good reason. The failure rate for the successful implementation and use of CRM software in this sector is higher than 70%. There are literally thousands of small businesses all telling the same story; we tried it…
Read More In order to realize substantial value from a CRM solution you need a commitment to outline your business objectives and a vendor that will help you get there.
Read More
Don’t limit your CRM search to just what the pay-to-play industry journals recommend. Find the one that addresses the business challenges you need to fix.
Read More
Three questions that are rarely asked by businesses looking for a CRM solution, and rarely volunteered by the vendors that serve the small business community.
Read MoreList of Popular CRM Solution Providers. If you have higher-level business objectives take a look at the recommended products highlighted in this list.
Read More The group that has found CRM selection most challenging is mid-size companies (20 to 100 users) whose requirements cannot be met by low cost CRM providers.
Read MoreSo you go out and sign up for a CRM system. Three months later virtually nothing has improved. Did you get scammed by the CRM vendor? Probably not.
Read More Years ago, businesses were simply defined by the quality of their product. Today, increased competition in every industry has leveled the playing field making the customer buying experience and the quality of service they receive the defining factor for your business. Customer expectations have changed dramatically and quality service means more than answering the telephone and responding to e-mails. Many…
Read More
By Larry Caretsky CEO, Commence Corporation The selection of any software program (including CRM) can be a grueling and frustrating exercise and for good reason. Most businesses do not have people on board who are professional software evaluators, and there are no hard and fast rules that you can follow to ensure you make the right selection. Of course, those…
Read More