CEO Corner
Small to mid-size enterprises that are looking to implement a CRM system to improve how they market, sell and provide service to their customers have become comfortable with on-line CRM software programs that operate in the cloud, but this was not always the case. Early Challenges of Online CRM Software Just a few years ago users of traditional contact management…
Read More Small to mid-size enterprises have been using some form of CRM software for almost two decades. Once labeled contact management software, customer interaction software and collaborative groupware, the business objective behind these software programs was primarily the same; to capture, track and manage customer information. In addition to similar functional capabilities these software programs also shared a similar deployment environment. …
Read More The term CRM means different things to different people. In fact, if you ask ten people what is CRM you will probably get ten different answers. CRM stands for Customer Relationship Management, but its roots date back more than almost two decades to what was then called Customer Interaction Software or CIS. Other than a name change, CRM and its…
Read More Experienced well trained sales managers understand the importance and value of CRM software and how chaotic their world would be without it. Anyone who has managed a mid-size to large sales organization knows it is no easy task. Sales people often come from all walks of life, from college grads to mature people who may have completely changed their careers. …
Read More
Every company looking for an online CRM system wants one with the most functionality, but it’s also got to be easy to use; kind of an oxymoron I think. There is clearly a correlation between robust functionality and ease of use. Standalone or what’s known as point solutions that do one or two things very well are by nature very…
Read More How to select CRM software
Read More Commence Corporation, a leading provider of Customer Relationship Management software (CRM), is offering traditional desktop CRM customers the option to migrate to the company’s new online CRM hosted service. “The economic environment has hit many small to mid-size businesses very hard” says Todd Pape, Chief Information Officer at Commence. Many are working with dated hardware and software and no longer…
Read More CRM software provider Commence Corporation has added new functionality to their cloud based CRM software that is attracting users of traditional contact management products. What is unique about Commence is the ability to manage information at the account level or the contact level with the click of a button. Traditional contact management software products require the end user to enter…
Read More Small business owners are smart operators. They traditionally have to do a lot with very little, wear multiple hats and position their companies to be competitive in a rapidly changing environment. Software tools and applications like CRM software can help them to automate the internal processes that can make them a more effective sales and service organization. Newer cloud based…
Read More CRM software comes in all different sizes and flavors from basic contact management programs to comprehensive solutions for managing front office business processes such as sales, marketing and customer service. What makes one CRM solution better than another is not necessarily apparent to the consumer whose focus is primarily on features, function and price. The difference between a top rated…
Read More