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Look for the Right CRM Company Not Just the Right Product By Larry Caretsky Small to mid-sized companies looking for a CRM solution for their business often go about the process with a laser focus on features, functions and price. They traditionally create a committee or team of people to lead the project, give them a budget, and tell them…
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This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q. If you dropped the ball with a customer, how can you redeem their trust again? A. By “dropped the ball”, you can be referring to two different situations. First, it was…
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If you are a small to mid-size business looking for CRM software you probably have one business objective in mind and that is to find: (1) a stable and quality company, (2) a top rated product that will meet your requirements and (3) a firm that will provide you with world class customer service. There are a plethora of CRM…
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A lot has changed in the past 24 months in the CRM sector. Increased competition at all levels has created a commodity market where price points have fallen drastically and vendors are struggling to renew their agreements with existing customers. Perhaps most affected by this is the once dominant Salesforce.com who was first to market with a cloud based offering…
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If you’re a small to mid-size business looking for a Customer Relationship Management solution you are most likely focusing your attention on evaluating and comparing each product’s features, functions and price. And while that may indeed be the key criteria for your decision there are several things that CRM vendors don’t want you to know that could impact your final…
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