By CommenceCRM

Top Tips for Using Social Media to Enhance Your Reputation

Did you catch that Clydesdales commercial during the 2013 Super Bowl? Budweiser had just a bit of an audience that day, yes? Now – think back. How did it end? How many names did they collect?

Baby Clydesdale

What’s the last action you can do to be a tiny part of this masterful piece of marketing?

If you can get your audience to respond, act, remember, engage, think, click, create, offer, contribute, participate, like, tweet, take action – or  even name a baby Clydesdale – you have successfully used your social media marketing tool.

Think about what actions you can ask your consumers to take. If they become the slightest bit personally invested in your business, your name and product will stick with them.

It’s a fact: A whopping 63% of consumers are using social media. That is a massive amount of exposure, and if you aren’t using social media to cast a wider net, now is the time. The list only seems to grow each year: Twitter, Instagram, Quora, ZoomInfo, LinkedIn, Facebook, Google+, etc. Each and every one of these forms of social media is a golden opportunity to spread the message that you want to spread and to attain an even stronger reputation for your business. Just ask Budweiser.

Think of the connection between horses and beer. It seems like a far stretch, until you involve Clydesdales – make that a baby Clydesdale – and combine it with a warm-spirited, handsome, sentimental, and dedicated trainer. Budweiser created a story around that nameless pony, and what’s a viewer to do? Retain the product, retain the story, and of course, retain the question. No doubt, a fair portion of viewers will want to participate in the game of throwing into the ring a name for the pony. This is a superb example of how to create a buzz and get people talking after the commercial is over.

So what else can you do to get some of those 63% of buyers to bring some energy to your online presence? Every time they do, your online reputation is going to get a boost. Try some of these engagement techniques:

  • Take a vote. Offer a few ideas for potential products that you’re thinking about bringing to the market, and have them cast their ballot with a simple click.
  • Create a contest. Maybe it’s a trivia question of the week, or something light and fun that gets them to take a quick break from their daily tasks at hand.
  • Let them inside. Create a short video that highlights you and your employees’ stories and pride. This will help your customers to feel a little bonded to the folks who work hard to create your product or service. We’re all in this thing together – this thing called life.  Share that mentality, and you’ll grow both your reputation and client base. Keep it real, and they will respond. Maybe your viewers of the video will provide a comment or reaction. ASK them to!
  • The direct involvement is always worthy, but you can also encourage your potential customer to participate in an indirect involvement question. Remember your first love? Maybe it was Fido, when you were five years old. Maybe it was your mom or dad, or maybe it was that little cutie in the back row in Algebra. For an indirect involvement question like this, you’re not actually soliciting answers, but you will still be getting them to respond. It’s an action, and that’s exactly what you want. Tie that indirect involvement question to an aspect of your business, and you’ve got them connected.
Rocket Drag Race

Get them to take some action, and watch your reputation skyrocket!

Engagement. Action. Response. Contribution. Connection.  Your reputation and sales will increase if your social media viewers get involved.

Valerie J. Wilson is a freelance writer who writes about marketing, business, and the economy.

Image “Baby Clydesdale” by Bill Garrett on Flickr under Creative Commons license.

Image “Rocket Drag Race” by Steve Jurvetson on Flickr under Creative Commons license.