Overview
CRM Software
Streamlining Your Business is Our Business
For more than two decades Commence has enabled companies to leverage information resulting in improved business performance. An intuitive, flexible CRM software solution streamlines the front office business processes that directly impact sales execution and customer service.
The CRM software is complemented by a set of “best practices” that ensure consistency in your marketing message, improve how you manage the sales process and facilitate the delivery of world-class customer service. With Commence CRM, you will maximize the lifetime value of every customer relationship.
SEE HOW COMMENCE CRM ADDRESSES YOUR BUSINESS CHALLENGES
The Capture and Management
Of vital customer information
A Clear Value Proposition
What value do we provide to our customers better than our competitors?
Building Brand Recognition
Generate more and better quality leads
Better Market Awareness
How will we profitably communicate and deliver value to our customers?
Management of the Sales Cycle
Close more deals, increase profitability
Increased Sales & Profitability
How will we convert all of this into new customers?
Delivery of World-Class Customer Service
Delight your customers and secure their loyalty
Improved Market Segmentation
What customers do we serve better than anyone else?
ONE CENTRAL DATABASE OF ALL CUSTOMER INFORMATION
Anytime AccessProvide your staff with access to customer information anytime and anywhere
Use a PC or Apple MacCommence supports a mixed platform environment
E-Mail integrationProvide your staff with access to customer information anytime and anywhere
Mobile CRMManage customer data while away from the office
Integrate With QuickBooksEliminate mistakes and duplicate data entry
DRIVE MORE BUSINESS AND CLOSE MORE DEALS
Bulk E-mail CampaignsCreate targeted marketing programs that generate quality leads
Manage LeadsRate and score leads based on pre-defined criteria
Sales DashboardManage your pipeline and each stage of the sales cycle
Forecast & ReportingCreate real time reports on sales activity
Sales AnalyticsView graphical analysis of buying patterns and trends
IMPROVE YOUR CUSTOMER'S BUYING EXPERIENCE
Ticket Management & EscalationCapture service history for every customer
Use a PC or Apple MacCommence supports a mixed platform environment
KnowledgebaseE-mail quality responses to customer inquiries
Customer PortalProvide customer self service
Project ManagementEfficiently manage and report on every project
Benefits:
Award Winning CRM Software + Best Practices Is What Makes Commence Different
Commence CRM is a robust highly flexible customer management solution for the middle market. Commence offers customers the “Freedom of Choice” to deploy the CRM solution on premise or hosted ondemand via the cloud. What differentiates Commence CRM from other CRM solutions starts with an intuitive, friendly user interface that makes the product extremely easy to navigate and easy to use. The product’s modular design enables Commence customers to select only the CRM functionality they require for their business and offers a comprehensive suite of business software that includes, contact management, lead management, sales management, help desk, document management, project management and analytical reporting. Commence CRM also integrates with Microsoft Outlook for e-mail, calendar and task as well as integration with QuickBooks by Intuit and mobile devices such as the iphone, Blackberry, Android and Windows Mobile. The CRM software is also available on the Apple Mac.
Commence offers a comprehensive sales force automation solution that enables small to mid-size businesses to manage the selling process from introduction to closure. Beginning with lead generation and lead management, Commence web CRM will help your sales team and its management take control of the sales process. Commence web CRM for sales force automation includes:
Lead Generation
Lead Management
Account & Contact Management
Sales Activity Management
Sales Force Automation
Sales Process Management
Sales Opportunity Management
Sales Pipeline Management
Sales Forecasting
Sales Reporting
Sales Analytics
Mobile Sales
Businesses that have implemented Commences web CRM software have reported an increase in sales revenue of 14 to 21% in the first 9 month of utilization.
