Building Business Relationships

Reference Selling is the Key to Higher Close Ratios

By CommenceCRM / March 26, 2012

CRM Software Can Help Every sales representative dreams about that phone call when they hear a prospect say “I was referred to you by one of your customers.”  Want to know why? Statistics indicate that close ratios for new sales increase from 1% for cold calls to as high as 90% for those calls where a personal introduction has been…

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Nurturing Prospect Opportunities

By CommenceCRM / January 6, 2012

Below is the latest customer relationship management article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle You have made a call or two on a prospect, qualified them, and rate them as high potential.  The problem is they don’t have an opportunity at the moment. Lots of potential, but it’s…

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Sales Practices: Question and Answer #5

By CommenceCRM / November 28, 2011

This is a Sales Question and Answer article about customer relationship management from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle Q. How do I ensure that I get the last look in a competitive bid situation? A.  This is a question that I’m often asked.  In a lot of…

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