Sales Training

How to get up when you’re down

By Dave Kahle / August 27, 2013

This is a best practice for sales people by Dave Kahle, author and leading sales educator. I’ve been pondering an email I recently received.  In it, the young sales person described his most pressing challenge:  The sales roller coaster.  When things go well, he’s up, emotionally, and when things don’t go well, he’s down.  The swings from up to down…

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Handling an “Entitlement” Mentality

By CommenceCRM / August 23, 2013

How do you deal a salesperson or new hire who thinks they deserve it all now, and are not willing to work hard for their pay?

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Sales Tips for Getting Around Two Difficult Situations

By CommenceCRM / July 31, 2013

Sales professionals have a tough job. While constantly under pressure to make their monthly or quarterly sales numbers they have to deal with prospects that – well don’t always represent their position of authority or their company’s requirements accurately. You know the story. How many times have you been told that someone is the decision maker, only to learn later…

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Sales Question and Answer #25 – How much time and money should I spend on my own education?

By CommenceCRM / July 23, 2013

This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Q.   I’ve read your ideas about the need to invest in developing myself. Can you quantify that? How much time and money should I spend on my own education? A.  Now that‘s a question I’m rarely…

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Closing the Sale Means Being a Good Listener

By CommenceCRM / July 18, 2013

Helping your prospect resolve uncertainty Regardless of the type of business you are in, your prospect has some idea of what he or she wants to buy.  But most are not 100 percent sure because they may be dealing with uncertainty and experiencing insecurity.  No one likes nor enjoys being uncertain or insecure and they are not going to buy…

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Best Practice #31 – Makes it a practice to expand the customer relationship by bringing customers to our facility

By CommenceCRM / July 15, 2013

By Dave Kahle Every now and then I encounter a salesperson who believes that it is to his advantage to have all the calls and requests from the customer go to him personally. Picture a salesperson with his arms wide open, trying to encircle and control every relationship with the customer, every communication, and every transaction. Salespeople with this mentality…

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Dealing effectively with the competition

By CommenceCRM / July 8, 2013

This is a best practice for sales people by Dave Kahle, author and leading sales educator. “This would be a great business if it weren’t for the competition!” Unfortunately, the existence of the competition impacts every industry, every business and every sales position.  What the competition does or does not do can make a dramatic impact upon a company and…

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Sales Question and Answer #24 – How do I get to see new prospects who won’t return voice mail?

By CommenceCRM / June 25, 2013

This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Q.   How do I get to see new prospects who won’t return voice mail? A.  Since this continues to be one of the most asked-questions I receive, I’ve decided to spend several months on this…

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Sales Best Practice #30 – Systematically analyzes key accounts in order to identify opportunities for growth.

By CommenceCRM / June 12, 2013

A best practice for sales people by Dave Kahle, author and leading sales educator. Mediocre sales people are content to react to the requests of their customers, and focus on maintaining the relationships in order to solidify the business they enjoy. The best sales people understand that, while some of the above is necessary, they proactively seek to discover additional…

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