Sales Training
Over the decades that I’ve been involved in sales, I’ve worked with tens of thousands of salespeople. Certain negative tendencies — mistakes that salespeople make — keep surfacing. Here are my top five. See to what degree you (or your sales force) may be guilty of them. Mistake Number One: Over concern with strategy instead of tactics Gather a group…
Read More
By Dave Kahle Q. Dave, how can a sales person have a life at night and not be reactive to customers calling at night – seven or eight per night? A. This is really a time management issue. I have a hard time imagining why you would need to receive seven or eight calls every night from customers. I think…
Read More
Professional sales tips by Larry Caretsky. All it takes is seconds for people to start forming a picture of who you are. Make sure they like what they see. Read more: First Impressions: 5 Things Not to Screw Up | Inc.com Image “Business woman shaking hands with a client” courtesy of stockimages/FreeDigitalPhotos.net
Read More
It doesn’t matter how we feel about the customer. What does matter is how the customer feels about us.
Read More
By Michael Boyette Are you having the same old, same old conversations with customers and prospects? Ones that start like these: Tell me about your business Let me tell you about my product Just checking in How’s it going? Not much; what’s new with you? These are antiquated conversation openers that go back to the days when customers brought in…
Read More
By Dave Kahle One of the most debilitating myths about the sales profession is that sales people can learn on their own, on the job, and eventually become good at their jobs. This myth implies they’ll eventually develop their own style, and that will bring them the maximum results. That myth is true for about five percent of the sales…
Read More
By Dave Kahle Q. I recently gained an order from a new customer for 10 items. We back ordered four of the ten. My customer is quite upset with me and my company’s purchasing agents. Our relationship is strained because of someone in my company’s poor performance. What would you do? A. Ah. The proverbial “backorder” problem. What would we…
Read More
Sales management tips on BusinessNewsDaily.com Excerpt below: Inspiring optimism in your sales team isn’t always easy, but you can do it with the right techniques. Caretsky shares three tips for helping your team take the “glass half full” approach to its work. Retrain worn-down employees. Constant rejection when making a few dozen calls a day can take its toll on…
Read More
Relationships with inside people, a best sales practice by Dave Kahle. By Dave Kahle Best Practice #13: Has an excellent relationship with customer service, purchasing and all the support staff inside his/her organization. This is such an important practice that I have named it one of my top eleven time management strategies. If you have the book, Eleven Secrets of…
Read More
Here are a few proven ways to build rapport with anyone.
Read More