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CRM Software

Streamlining Your Business is Our Business

For more than two decades Commence has enabled companies to leverage information resulting in improved business performance. An intuitive, flexible CRM software solution streamlines the front office business processes that directly impact sales execution and customer service.

The CRM software is complemented by a set of “best practices” that ensure consistency in your marketing message, improve how you manage the sales process and facilitate the delivery of world-class customer service. With Commence CRM, you will maximize the lifetime value of every customer relationship.

SEE HOW COMMENCE CRM ADDRESSES YOUR BUSINESS CHALLENGES


  • The Capture and Management
    Of vital customer information
  • Building Brand Recognition
    Generate more and better quality leads
  • Management of the Sales Cycle
    Close more deals, increase profitability
  • Delivery of World-Class Customer Service
    Delight your customers and secure their loyalty
  • Improved Market Segmentation
    What customers do we serve better than anyone else?
  • A Clear Value Proposition
    What value do we provide to our customers better than our competitors?
  • Better Market Awareness
    How will we profitably communicate and deliver value to our customers?
  • Increased Sales & Profitability
    How will we convert all of this into new customers?

ONE CENTRAL DATABASE OF ALL CUSTOMER INFORMATION

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Anytime Access
Provide your staff with access to customer information anytime and anywhere

Use a PC or Apple Mac
Commence supports a mixed platform environment

E-Mail integration
Provide your staff with access to customer information anytime and anywhere

Mobile CRM
Manage customer data while away from the office

Integrate With QuickBooks
Eliminate mistakes and duplicate data entry

DRIVE MORE BUSINESS AND CLOSE MORE DEALS

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Bulk E-mail Campaigns
Create targeted marketing programs that generate quality leads

Manage Leads
Rate and score leads based on pre-defined criteria

Sales Dashboard
Manage your pipeline and each stage of the sales cycle

Forecast & Reporting
Create real time reports on sales activity

Sales Analytics
View graphical analysis of buying patterns and trends

IMPROVE YOUR CUSTOMER'S BUYING EXPERIENCE

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Ticket Management & Escalation
Capture service history for every customer

Use a PC or Apple Mac
Commence supports a mixed platform environment

Knowledgebase
E-mail quality responses to customer inquiries

Customer Portal
Provide customer self service

Project Management
Efficiently manage and report on every project

Benefits:

Award Winning CRM Software + Best Practices Is What Makes Commence Different

Commence CRM is a robust highly flexible customer management solution for the middle market. Commence offers customers the “Freedom of Choice” to deploy the CRM solution on premise or hosted ondemand via the cloud. What differentiates Commence CRM from other CRM solutions starts with an intuitive, friendly user interface that makes the product extremely easy to navigate and easy to use. The product’s modular design enables Commence customers to select only the CRM functionality they require for their business and offers a comprehensive suite of business software that includes, contact management, lead management, sales management, help desk, document management, project management and analytical reporting. Commence CRM also integrates with Microsoft Outlook for e-mail, calendar and task as well as integration with QuickBooks by Intuit and mobile devices such as the iphone, Blackberry, Android and Windows Mobile. The CRM software is also available on the Apple Mac.
Commence offers a comprehensive sales force automation solution that enables small to mid-size businesses to manage the selling process from introduction to closure. Beginning with lead generation and lead management, Commence web CRM will help your sales team and its management take control of the sales process. Commence web CRM for sales force automation includes:

  • Lead Generation
  • Lead Management
  • Account & Contact Management
  • Sales Activity Management
  • Sales Force Automation
  • Sales Process Management
  • Sales Opportunity Management
  • Sales Pipeline Management
  • Sales Forecasting
  • Sales Reporting
  • Sales Analytics
  • Mobile Sales

Businesses that have implemented Commences web CRM software have reported an increase in sales revenue of 14 to 21% in the first 9 month of utilization.