Customer Service CRM
Customers have an expectation that they can get their questions resolved 24/7. To get a leg up on your competition you need to provide this level of support.
Read More
CRM Vendor Commence ditches “One Size Fits All” mentality and repackages software to support departmental requirements.
Read More
This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Q. How do I get to see new prospects who won’t return voice mail? A. Since this continues to be one of the most asked-questions I receive, I’ve decided to spend several months on this…
Read More
The use of CRM software is often driven by the sales organization for managing the sales cycle. Surveys show this is quickly expanding into other departments.
Read More This is a Question and Answer article for sales people from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle Q. I have many customers who refuse to even consider some of my products because the one they have now is working fine and they don’t want to change something that is working well for…
Read More You’re a small to midsize business with automated systems for accounting, but when it comes to managing sales and customer relationships you’re using a dated contact manager or an excel spreadsheet. If this sounds like you, it’s time to consider investing in CRM software. Today there are dozens of CRM systems available for small to midsize companies and they can…
Read More