Customer Service CRM Software
Years ago, businesses were simply defined by the quality of their product. Today, increased competition in every industry has leveled the playing field making the customer buying experience and the quality of service they receive the defining factor for your business. Customer expectations have changed dramatically and quality service means more than answering the telephone and responding to e-mails. Many…
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By Larry Caretsky CEO Commence Corporation Software Advice has produced a white paper titled “Customer Service Software – Small Business Buyer View 2014” that clearly articulates what businesses are looking for in order to improve the buying experience and service they provide to their customers. I am posting this paper with their approval because I believe it is spot on…
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Reporting is one of the most important and critical components of CRM software and should not be overlooked when evaluating CRM software packages. Basic CRM solutions provide standard pre-built reports primarily for account and contact management or for sales such as 30, 60, or 90-day forecasts. Other more robust packages offer customizable reporting where you can edit the pre-built reports…
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More and more companies are becoming interested in the customer service aspect of CRM.
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In today’s fast paced on demand environment if you are not able to address customer inquiries quickly and efficiently you’re out of business. Organizations big and small need to efficiently manage customer relationships and they can no longer do it with a spiral notebook or an Excel spreadsheet. You need to be agile, social and prepared to engage your customers.…
Read More Building quality customer relationships is critical to maximizing the lifetime value of your customers and with the right customer management software this doesn’t have to be a chore.
Read More What makes one CRM software provider better then another? In today’s competitive environment it’s typically not a specific feature or function. Unfortunately too many companies focus all their attention specifically on a CRM product’s features and price and often end up making the wrong decision. Companies that have chosen Commence CRM as their solution for managing their customer relationships have…
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