CRM Failure
CRM may be one of the most competitive sectors of the software industry. The difference between a free to low-cost solution and a quality one is often just a few dollars more a month. So why do so many implementations fail?
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Joe Stangarone, of mrc’s Cup of Joe Blog, gives some great advice about how to avoid being in a “blame” meeting for a failed IT project or failed software purchase: Have you ever been in a “blame” meeting? It’s one of those meetings called when numbers are down or after a project or purchase failed miserably. As you might guess,…
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