Contact Management Software

It’s Time to Move Past Contact Management

By CommenceCRM / November 14, 2012

Many small to mid-size businesses continue to manage their business using basic contact management tools and an Excel spreadsheet.  They have become so comfortable with this process that they may have overlooked the value offered today through the use of CRM or customer relationship management software. Why should these businesses consider CRM?  The answer is clear.  In order to respond…

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Managing Customer Relationships Doesn’t Have to be a Chore

By CommenceCRM / October 19, 2012

Building quality customer relationships is critical to maximizing the lifetime value of your customers and with the right customer management software this doesn’t have to be a chore.

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Which Functional Area should own CRM?

By CommenceCRM / July 11, 2012

The use of CRM software is often driven by the sales organization for managing the sales cycle. Surveys show this is quickly expanding into other departments.

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Contact Management and CRM – Time to join forces

By CommenceCRM / March 12, 2012

Contact management is an increasingly difficult task. Through the development of technology such as smart phones and tablets, contact details are now increasingly elaborate and across many platforms, like social media, email addresses, residential addresses, cell phone numbers, Skype details, twitter accounts etc. Therefore managing your contacts can be a time consuming task. Within these varying types of contact details…

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